Setting up and using the BrightArrow SafeCast feature

Instructions for setting up and using the BrightArrow SafeCast feature.

The BrightArrow SafeCast feature allows your organization to setup pre-determined emergency actions based on pre-planned conditions.  Authorized users can then either text a keyword to launch that action, use the BrightArrow app to choose the action, or launch it from the Web login.

Setting up SafeCast.

The recommended approach is to create a special User Group (such as “SafeCast Alerts”) that contains only those lists that define the potential situations for which you want to pre-plan.

Create a user group

1. Login BrightArrow Target as your system administrator:
   
2. From the My Lists page, click on User Accounts:
   
3. Create a new User Group that is dedicated to your SafeCast lists
   
4. Configure this user group as your SafeCast user group.
   

Setup Lists for Each Situation

Still logged in as the administrator, set up one list for each planned situation, with a name that explains the exact nature of that situation, an easy-to-remember keyword, and referencing a list contain the contacts who are authorized to text that keyword.

1. From the My Lists page, user “Copy a List” to create a linked copy of the message recipients:
   
2. Create a linked copy of your source list:
   
3. Configure your new linked list to be a SafeCast list

   

We suggest that each user either have the texting phone number setup as a speed dial on their phone, or be running the BrightArrow Target Mobile app, or both.

Testing SafeCast

1. For each list in Section I(B) temporarily disable all contacts except for the one to receive the test text.  
2. Then from a different phone from the destination test phone, text the keyword setup in I(B).  IMPORTANT: The sender and the recipient of the test text MUST be different phone numbers.
3. Make sure the destination phone received the message you use up in Section I(B).
4. Repeat steps B and C for each of the lists setup in Section I(B).
5. When the test is complete, remember to reenable all of the contacts in each of the lists.

Using SafeCast

You can equip your users to launch SafeCast alerts by texting the predefined keywords, from the BrightArrow app, or using the web interface

Option A: Text a keyword to send the alert from your mobile/cell phone

1. From favorites on cell’s your phone list, choose the SafeCast phone number.
2. Type and send the keyword of the situation, with a hash (#) in front of the keyword.
3. If the #keyword is sent alone, it sends the predefined message setup in Section I(B).  If words are added after the keywords (after a space) then the same list is used but the text typed is what is sent (instead of the default message for that situation).

For example, if you SafeCast phone number is 510-234-3300, and if “prowler” is a keyword for a configured SafeCast list, then text #prowler to that phone number.

Option B: Send the alert from the BrightArrow app

1. Go to the Apple or Android app stores and download “BrightArrow Target Mobile.”
2. Login as the user group setup in Section I(B) above.
3. Select the SafeCast alert you want to send and send it using the App’s instructions.

Option C: Send alert from the Web interface

1. The user should login to target.brightarrow.com using the Group User setup in Section I(B).
2. They will see the situations as their options.
3. To send, click on the list name, and from List Details click Send Message Now, and confirm.