How to See Who is Using the App

If you would like to know how many of your contacts are actually using the ParentHub or BrightHub* app, you can find that information in your BrightArrow Reports. 

*ParentHub will soon be rebranded as BrightHub. At this time, ParentHub and BrightHub are the same app.

Navigating to the BrightHub Users Report

In Revere, navigate to Reports > BrightHub Users in your navigation panel

Shown above: Top navigation panel with BrightHub Users Report selected

Searching, filtering, and exporting the report

In the BrightHub Users Report you will see all app users by default
Shown above: Full screen view of BrightHub Users Report with side navigation panel

1. Use the various filter options or search to limit your results
   
   1. Status filters: 
      All - Shows all users, regardless of whether they are active or inactive
      Active - Shows all existing users who have active accounts
      Inactive - Shows all former users who have deactivated their ParentHub account and no longer use it
   2. Type filters: 
      All - Shows all users, regardless of whether they are message senders (staff/employees) or message recipients (general constituents like parents or your clients)
      Receiver - Shows only the accounts that login using the Parent/Student Login option (your general constituents who receive your messages, like parents or your clients)
      Sender - Shows only the accounts that login using the Staff/Faculty login option (your staff/employees who send messages through BrightArrow)
   3. Search - Search for a specific user by name or by their username (usually an email or phone number)
   4. Reset - Clears filters and search option, resets to the All users default
      
2. Export your results to PDF or an Excel spreadsheet. Any filter options you have applied will be obeyed in the export. 
   

Note that the total counts in the overview at the top of the page will obey your filter and search criteria
Shown above: Overview counts adjusted with Status and Type filters applied

Understanding the report

The report shows various information for each ParentHub/BrightHub user with an overview of total counts at the top of the screen. 

1. Full Name: If the user is signed up for the app as a message recipient, this is their actual name as they entered it on the ParentHub/BrightHub account. If the user is signed up as a message sender, this is the name associated with their BrightArrow login as created by the BrightArrow superadmin. 
2. Username: The user's login name
3. Status: Active means they still have the ParentHub/BrightHub account; inactive means they deactivated their ParentHub/BrightHub account and no longer use it
4. Account type: Sender is the staff member who sends BrightArrow messages; Receiver indicates an account to receive messages only. Receivers can send messages as responses to Chats, but do not have access to any BrightArrow contact lists for initiating messages. 
5. Last Access: The last time they opened the app
6. Platform: The type of device they last used to login
7. App Version: The version of the app that they are currently using