How to Change the Default Outgoing Email

When your organization first joined the BrightArrow family we asked for a default email address to use for outgoing messages. Sometimes we don’t get those and so the outgoing email defaults to one of our server’s addresses. Other times we get one but its turns out it’s not the best email to use long term. In any case you may want to change it. While you can email GetTechSupport@brightarrow.com and one of us will be glad to make the change for you there is also the option to change it yourself.  

For 1 Time Use

If you need to set your current message to the a different email you first need to determine if you are using the default view or the expanded view. The legacy default view is gray and white and at the bottom has 4 buttons (Schedule Message, Send Message Now, Save, Close). 

The expanded view is gray with blue boxes with new buttons for “Save and Close” as well as “Save and Stay Here”. 

Using the legacy view

1. Click on the list you want to use (you may click on the pencil or the name of the list)
2. Click Settings/Schedule
3. In the Email Settings area enter the new address in the box labeled “Display From Email Address as”
   1. You may also want to review the “Email Subject” and “Display Email Name as” fields as well
4. Click “OK” at the top or bottom of the screen.
5. All outgoing emails for this list will now use that address. Other lists that have not been changed will continue to use the default address.

Using the Expanded View

1. Enter the message edit window by either
   1. Clicking on the list name and then clicking “New Message” or “Edit Prior Message”
   2. Click on the value in the Message column from the “My Lists” page. This will take you to the “Edit Prior Message” screen.
2. Scroll all the way to the bottom. Email Settings will be at the bottom on the right side “Email” has been selected for this message and this is not an HTML email.
   1. If this is an html email then the settings will be within the html email screen
3. In the Email Settings area enter the new address in the box labeled “Display From Email Address as”
   1. You may also want to review the “Email Subject” and “Display Email Name as” fields as well
4. Click any button at the bottom other than “Cancel” to save your changes.
5. All outgoing emails for this list will now use that address. Other lists that have not been changed will continue to use the default address.

Using HTML Email

1. Enter the message edit window by either
   1. Clicking on the list name and then clicking “New Message” or “Edit Prior Message”
   2. Click on the value in the Message column from the “My Lists” page. This will take you to the “Edit Prior Message” screen.
2. Go into the html email edit screen by either
   1. Toggle from Text Email to HTML Email if the message hasn’t already been set to HTML Email
   2. Click “Edit HTML Email” button in the message window
3. At the top of the screen edit the box labeled “From Email Address”
   1. You may also want to review the “Email Subject” and “Display Email Name as” fields as well
4. When you are done making changes click “OK”
5. The outgoing message will use the new email address but the list default will not have been changed. New messages on the same list will revert back to the default.

To Set as the Default

Instead of setting that field for every list you can also make the email address the default. If you do not have permission to do the following steps or if they are unclear feel free to contact GetTechSupport@brightarrow.com and someone will assist you.

1. From the “My Lists” page expand the drop down *Select an Action* so that you can see the options available.
2. Select “User Accounts” from this list
   1. If “User Accounts” takes you to a screen to change your password then you’ll need help making the change.
3. Select the user or group you want to change the default email address for by clicking on the pencil or on the name directly
4. In the box labeled “Email Address for Messages, Unless Overridden” change it to your new default address.
5. Check the box in front of that label to apply this setting
6. Click OK

All new lists will now use this email address by default. Lists that have already had a different email added will not be changed, but existing lists that were left to use the default email will use this new default email address.