BrightChat Logs

If you want to check the history of your BrightChats, you can access the logs easily from the Reports page. This is especially useful if you want to search through large volumes of messages or just check the records of the messages. There is also a helpful right column to show whether the conversations are Active or Closed. It will also show the name, sender, and date.

1. You can get to this page by navigating to the Reports page, and then selecting BrightChat Logs. From Reports, you can click on the BrightChat Logs button. You can also access this page by clicking on the search button within a BrightChat conversation in the web interface, as mentioned in the BrightChat Features section.

2. Senders / members of your organization can view their own BrightChat logs for conversations that they initiated. Administrators will have access to everyone’s logs.

3. From this page, you can view the messages that were sent in a particular BrightChat, organized by the time of the message and the person who sent it. If there are any attachments, there will be a link to download the attachment.

4. You may also select BrightChats and export the conversations to Excel or PDF files.

Finally, you can close BrightChats through this interface, just as you would in the app.