Active BrightChats
In the Active BrightChats page, users have access to all their conversations, both group and private, organized by most recently active. You'll have ease of access to all active and closed BrightChats on one window. Whether you need to check on what a parent asked for a few months ago, or if you missed an announcement that you want to review—they will all be stored in one place so you can view them at any time.
This is also the place to reply to existing chats. You can even send files, reports, and pre-recorded audio messages. (Note: see BrightChat Features article to review all the actions you can take on this screen)
(Website) Viewing all of your active BrightChats
- Access the Active BrightChats page from the BrightView home page.
2. You can view all your active BrightChats on the left column. You can select them freely and view the history of each chat displayed on the right.
- The [number] next to the conversation indicates the number of unread messages.
- Conversations marked with “Invite” indicate conversations that you have not joined yet. You can click the join button to enter the conversation.
- To Close a BrightChat, click the Power icon on the bottom left. Conversations marked with “CLOSED” indicate that the conversation has been closed.
- Even BrightChats that have been ‘closed’ by the initiator will appear in Active BrightChats, but these conversations will be read-only unless reopened. For more information on how to close or reopen a BrightChat, see "Closing and Reopening a BrightChat."
3. You can also send responses back through the text box at the bottom.
(Mobile App) How to view active BrightChats
- Start by navigating to the Chats page in your ParentHub account. Notice the three tabs across the top of the page, Private, Group, and Invites.
- Private shows all of the private conversations you are in.
- Group shows all of the group conversations you are in.
- Invites shows all of the chats you've been invited to join.
- Recipients will see all of the initial chats they've been invited to under the Invites tab.
- Once a recipient taps a reply button within the invite, they will be brought to the full chat conversation. The conversation will then appear under the Private tab or the Group tab accordingly.
- When someone responds to your chat message you will be alerted to it by the number symbol in the chat window.
- Tap on any message to see the full conversation.
For more help with viewing chats in ParentHub, see here.