How to Set Up Emailing Using Your Domain

How to Set Up Emailing Using Your Domain

By default, outgoing messages will use a brightarrow.com sending address. However, you may want to send using your own email or at least an email address with your domain. To do that we'll need to set up SPF and DKIM on your email service so that our servers can be allowed to send on your behalf. 

1. Set up SPF

The first part of allowing our servers to send with your domain is to add BrightArrow to your SPF record. It is done in your DNS records in the form of a specially formatted TXT record.  

1. Add our information to your SPF record. We have a consolidated SPF reference that you can use:

   include:spf_target.brightarrow.com

   For example, you could have the following as your entire SPF record if it contains Google and BrightArrow:

   v=spf1 include:_spf.google.com include:spf_target.brightarrow.com ~all

2. Once you have this SPF record in place, we will need to make a minor change on our side to change the originating address reference. Reach out to us at gettechsupport@brightarrow.com to let us know once you have updated your DNS record so we can change the email header accordingly from our side.
   
   Important note: We cannot make our change until we hear from you that you have made your change. Once you have verified your change is made, let us know and we’ll change it on our side and verify that the email header information is correct. 

Once your servers and our servers are updated, many more of your recipients will receive your emails in their inbox rather than their spam folders.

We do not have specific directions for all DNS providers, however, we have put together an example for users of Network Solutions:

SPF Setup Instructions: Network Solutions

2. Set up DKIM

DKIM support is available with BrightArrow. Coupled with the updated SPF record we hope to reduce the number of messages falsely marked as spam by your recipients email clients. If you’d like to utilize this feature you’ll need to do the following:

1. Request a TXT record for DKIM use from gettechsupport@brightarrow.com
2. Enter the TXT record into your domain's DNS manager
3. Email gettechsupport@brightarrow.com to let them know that the record has been added to the domain

Support will wait a day before checking if the setup is complete as they need to give time for propagation. Once all the tests have passed, support will email you to confirm.