How do I stop a recurring message from sending?
When you schedule a message to go out through the interface you are scheduling a message to go out 1 time. But many users have need for messages to go out every week or even every weekday. Eventually there comes a time when you need to pause these messages or stop them all together. How do you do that?
Pausing a Reoccurring Message
If you have a message that gets sent every day or every week and you need it to stop for a while you can do so by emailing gettechsupport@brightarrow.com and letting us know which message(s) to stop and when to start them again. We'll take care of the rest.
Ending a Reoccurring Message Permanently
To end a message permanently email us with which lists to stop sending and make sure to let us know this is a permanent change.
Skipping a Day
Sometimes you need to skip a day. We can do that for you as well. Often the reason to skip a day is because of a sudden emergency such as a weather incident. In this case please email us as before but you may wish to call us as well to make sure we stop your schedule before it happens that day.
Attendance
If you are a school and need to stop attendance messages from going out you may not need to do anything. If you want to pause attendance for the summer and your attendance defaults to present then there isn't anything needed. Attendance messages are sent based on specific criteria determined by your business logic. Most are based on absences. If your student system defaults students to present and someone changes them to mark them absent then any day where attendance isn't recorded is present by default and thus no attendance messages would be generated anyways.
If your student system starts students as absent until proven present then we do need to turn off your attendance syncs.
If you are a school and have a snow day you may likely want attendance skipped that day. If your staff only records attendance for the current date then a snow day won't have attendance so it doesn't need to be skipped. But if your staff can enter attendance early when they know it (when a family is going on vacation for a week for example) then you may want us to skip attendance messages for that date.
In general, attendance doesn't happen during summer recess in any form so there is no need to turn off those syncs. We will if you request it for peace of mind reasons, but functionally they aren't doing anything anyways.
Is there a way to change the schedule myself?
Not at the moment, however we are working on adding it in. There are several items to consider including which users get permission to do this task. In time there will be a way to see your repeating schedule and skip a day when needed.