My Lists Page
Navigating to the My Lists Page
The My Lists page is where you will go to find your contact list(s) before starting to create nearly any BrightArrow notification. From the BrightArrow Central home screen in BrightView, simply click the "My Lists" button to access the page. Alternatively, clicking the hamburger menu in the upper left of the screen and choosing "My Lists" will take you to the My Lists page as well.
Viewing Information in My Lists
Nearly all information on the My Lists page has more information you can get by hovering over it. For example, hovering over the list name will show you the list name and the last time it was updated, helping you to determine if the information contained within your list is up to date.
When hovering over a list name in BrightView, you will see multiple icons appear. Clicking the appropriate icon will allow you to easily take an action without needing to navigate elsewhere in BrightView first. Possible actions include Edit List, List Settings, Create Message, Send Message, and Add to Favorites. Note that clicking the arrow icon to 'Send Message' will send the last message saved to that list without giving you the ability to edit or review the message before sending.
Clicking the check boxes next to the list name(s) will select the list(s), allowing you to proceed with creating a message to send to multiple lists at once. If you want to create a message to send to only one list, you can click on the list name which will bring you to the List Details page.
Clicking on Information
Clicking on information in the list will take you into that list. The pencil is there for people who like the visual to click on but in reality most anywhere in that row can be clicked to drill into the list. Here is a list of columns and where you will be taken if you click on them:
- Sent column: List details
- Message column: Last message, similar to going into List Details and then clicking Edit Prior Message
- Size column: List details
- Detail and List Name column: List Details
What do the dates mean?
The sent column and message column both show dates. The sent column shows the date that a message was last sent from this list. The message column shows the date the last time the message in the list was edited. In both cases hovering over them will reveal the full date and time.
Sent column statuses
The sent column has several statuses. Here is what each value in the Sent column means:
| --- | A message has never been sent from this list and no message is scheduled to go out of this list yet |
| Date (1/1/18) | The date of the last message to be sent from this specific list |
| Dialing | The message is in the process of calling contacts in the list |
| Pending | The message is waiting to send until the appropriate time. Hovering over the word Pending will show you the date/time the message is scheduled to go out* When sending now the Pending status is initially set until the dialing process begins. If you see a pending message for longer than a few seconds and the message isn’t scheduled for the future please call support |
| Redial Wait | This indicates that the first attempt at calling has completed but some were not able to be reached and will be retried in a few minutes. The amount of time between retries and the number of retries is set in the expanded message window when you create your outgoing message. |
| Starting | Indicates the message is beginning to be sent |
| Stopping | Indicates that the message was still being sent (or resent) but a request was issued to cancel the remainder of the work. Commonly this is done by using the “Stop Message Now” option from the drop down at the top of the My Lists page or within the list itself. |